At Naught, we stand behind everything we make. If something isn’t right, we fix it — simply, quickly, and without unnecessary hassle. This Return Policy explains your options when a product doesn’t meet your expectations.

The Naught Reliability Promise

If your bag has a manufacturing or material defect within 6 months of purchase, our Reliability Promise applies:

We come to your door. We pick it up. We fix it. We re-deliver it — within 24 hours. Free of charge.

This is our primary commitment. The return policy below applies to cases outside this promise (change of mind, wrong item, etc.).

Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

• Item must be unused, unworn, and unwashed
• All original tags must be intact
• Product must be in original packaging
• Proof of purchase is required
• Return must be initiated before shipping

Returns not meeting these conditions will not be accepted.

Non-Returnable Items

• Used, washed, or altered items
• Products bought from unauthorized sellers
• Returns requested after 7 days without approval

How to Initiate a Return

Step 1 — Contact Us

Email: info@naughtbags.com or WhatsApp: +91 88081 61600

Step 2 — Share Details

Provide your order number, reason for return, and product images.

Step 3 — Approval

Our team will review and respond within 48 hours.

Step 4 — Ship Product

Pack securely and ship using a trackable courier after approval.

Step 5 — Resolution

Refund or exchange processed within 3–5 business days after inspection.

Note: Do not send items without approval.

Exchange Policy

• Exchange available for size or color (subject to availability)
• Must be requested within 7 days
• Product must meet return conditions
• If unavailable, store credit or refund will be issued
• First exchange shipping is free

Wrong or Defective Item

If you receive a wrong or defective item:

• Contact within 48 hours
• Share order details and images
• We arrange free pickup
• Choose replacement or full refund

Refund Policy

Refund Method

• Refunds go to original payment method
• COD refunds via bank transfer

Refund Timeline

Processed within 3–5 business days after inspection. Bank processing may take 5–7 days.

Partial Refunds

• Item shows usage or minor damage
• Missing tags or packaging

Shipping Charges

• Non-refundable unless our error
• Return shipping paid by customer (except defective cases)

Order Cancellation

You can cancel before dispatch. Contact immediately via email or WhatsApp.

Post-dispatch orders cannot be cancelled but can be returned after delivery.

Damaged in Transit

• Do not accept visibly damaged packages
• If accepted, report within 48 hours with photos

Store Credit

• Valid for 12 months
• Usable across entire website
• Non-transferable
• Issued via email as a code

Contact Us

Email: info@naughtbags.com
WhatsApp: +91 88081 61600
Website: www.naughtbags.com
Hours: Mon–Sat, 9 AM – 6 PM IST

We respond within 24–48 hours.